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Articles Collection, Tutorials, Tips & Tricks

Optimizing Email Messaging
Type: Tips & Tricks Tags: Email, Solutions, Enterprise 2.0 Author: by Adrian C

It is common for us to deal with hundreds of emails daily and yes, you have to be highly attentive when attending to your emails especially those requesting for high priority technical support. However, in many cases, emails get missing in your inbox (probably you moved it to another folder) or accidentally marked as "read" and you were not aware of not (maybe not yet) attending to it.

Often in managing large projects, incoming emails can be overloaded especially when the email conversation is being "replied to all" – so even with a one line text, the conversation thread will be accumulated. Well, using thread view could be the best practice for you now but ever thought of when the conversation grows even bigger than you could imagine? Try using a corporate wiki platform? Your call!

Recently, we received an email, asking us very simple technical related question regarding SEO and Web Solution, together with a few to-do items. To our astonishment after reading the three pages long (standard A4 size) email, we thought the message could be delivered at most in a two paragraphs (half of a standard A4 size). Needless to say, the long email was not circulated to the team but rather summarized it before passing it over as they may not be reading it entirely. So think! Are your emails so long that may annoy the recipient when reading it?

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SEO & Social Network
Type: Tips & Tricks Tags: SEO, Social Media, Enterprise 2.0 Author: by Adrian C

As we indulge ourselves more into this unit, we will learn that both blogging as well as social media broadcasting strategies, to certain extent, they are overlapping each other. Enterprises in today’s world are continuously upgrading themselves to keep up with the rapid-growing technology. As part of the title above reads, “web 2.0″ did not come about from no where; it came from web 1.0 of course.

It is crucial for you to understand what has evolved from the web 1.0. When the World Wide Web (www) was created, users interact with webpages by just reading content as what was published, in which it was a one-way communication. Users do not interact with the webpages. Updating of the content in the webpages are done by webmaster / web designer of the organization. Now, this static manner of communication didn’t last long when social networks came into play, and that’s when the era of web 2.0 started.

Web 2.0 allows users to interact not only with the webpages / web system, but also collaborate with other users in a virtual hosted environment. This scenario can be closely related with the birth social media platforms like MySpace, Facebook, Friendster, Blogger, WordPress and etc. Wikis, too, are prominent examples found within the web 2.0 sphere whereby it allows anyone to add, edit and publish content. A wrap up to both of these web versions are that, web 1.0 is one way, authoritarian, passive, static and closed while web 2.0 is two-way, democratic, active, dynamic, and collaborative.

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Optimizing Website Design
Type: Tips & Tricks Tags: Optimization, SEO, Marketing Author: by Adrian C

Being a webby (that's what I usually called people doing web jobs alot), I have been in the industry with some experience for more than 2 years, and I always believe in sharing a always a virtue of caring. In this line, they are many people sharing great tips with me too, so here's some tips and tricks to making a killer web design, solely my opinions and I do not condone anyone to practice this if not applicable.

Developers and designers nowadays are 2 distinctive roles in the web world. They play different roles too whereby a designer usually designs the layout / coming out with a concept for a website. The usual one are always scrollable from top to bottom, flash-enabled, so on and so forth. So have anyone tried horizontal scrolling ? It might attract your visitors to explore you more with interesting design work, you might also want to try using random scrolling whereby you can scroll diagonally and a vertical after a horizontal scroll or vice-versa. So here goes the first point, THE FLEXIBILITY IN PAGE SCROLL. Let's see what can we do next :

1. Fully utilize all possible white spaces

White space in between a page is always not good, but making it too filled up is not good too, therefore, optimizing the white space or any other spaces are always a good choice. You can always fill your spaces with images, graphics or a flash-animated object. Just bear in mind not to leave too much space in your page (page too short).

2. Turning your website navigation into a "Spot-Me" contest

Navigation friendly website keep your visitors longer on your website and tends to explore more. Let's take an example, if you are given a sea of small objects to identify, it needs to much patience to locate that one particular object. To make it navigational friendly, always place important links in a sitemap (also improves site SEO) and a main navigational bar (can be on the top, left or right region of the page). Never practice over complex navigation.

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New Client Interactive Platform - Manager App 3
Type: Tips & Tricks Tags: Client, Web App, Web Platform Source: Manager App 3
After working hard for the past one month, we are now finally proud to announce our new platform is ready for our clients . Thank you for those who had lend an helping hand over this . Let's run through a quick recap on what we can expect from this platform . Clients may reach this platform via []

1. Dashboard : Once you have submitted an support ticket via our website, administrators will be notified almost instantly . This help to solve problems from previous cases where clients did not get feedback due to their support email sent to us got stuck in their outbox . Now, once the support email is sent , clients will be notified with a support ID#. You can find this either on the bottom page of or your [Dashboard] after you log in.

2. My Invoices : Client can now log in to check their outstanding payment with under [My Invoices].

3. My Quotations : We are going green !! No more printing out quotations, sign and faxing it back to us . Just log in to check your quotations which are pending for signature . Go to [My Quotations] . If you have not sign it , just click on the [Sign] button .

4. My Services: Keeping track of the list of services subscribed with us and get notification to renew when it's almost expired. 

Note : new clients will be registered to the system automatically if they have a new invoice / quotation opened with us , you are advised to change the password upon your first log in at [My Account] .

With all these for now , we are confident to provide you with more accurate data and information and at the same time bringing you more confidence to our firm.

Thank you.
Retaining Clients with Value Added Services
Type: Tips & Tricks Tags: ITIL, Utility, Warranty, VAS, HTML, Coding Source: Blog
The case study is inline with ITIL V3. One of my friends, client too, approached me yesterday and we were discussing about domain name transfer .. She felt it was being over charged by a web hosting company called E.. At first, requested to renew domain name, after first payment was made, requested to renew hosting as well ..

Why can't they just mention all the charges in one single bill, clients which are not IT-background sometimes get confused with the bundled services . So what we did, I requested an EEP code to perform a migration from them to - my company I am currently working as Project Manager.

My client sent an email stated very clearly to request for EEP code, unlock domain lock status, disable WHOIS ID Protection and update DNS server, yet when their customer support replied, all they care was asking my client's opinion on why moving out from them .. My client refused to share such information and requested again with the information and on top of that, she also stated clearly she do no wish to share any additional customer experience and do not wish the migration processed to be delayed.

At the same time, at my side as her registrar, I approach the live chat at E and requested to speed up . To my disappointment, with a live chat request and a clearly stated email , they still bother asking my client the reason she is moving out and being reluctant to not provide the EEP code .. So I would like to make a small heads up to all web hosting / domain name hosting client out there, YOU HAVE THE TOTAL RIGHTS TO REQUEST EEP CODE AND MOVE OUT FROM YOUR CURRENT REGISTRAR ANYTIME .. Here's the first chat which did not resolve anything but continuously asking for feedback the second time ..

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Facebook Integration to Content Management System
Type: Configuration & Tweaks Tags: Facebook, CMS, Social Network Source: Facebook Developer

Facebook comment integration is not as hard as you need to create an Facebook application and obtainb the unique applicatin id and xid. All you need to do is, paste the codes below according to your need. It can be integrated into CMS or just normal website

1. For WordPress CMS (Add the following line of codes in singe post - not recommended to be used with other Facebook plugins within one page)

<div id="fb-root"></div><script src=""></script><fb:comments href="<?php echo the_permalink() ?>" num_posts="5" width="640"></fb:comments> 

2. For normal website (Add the following line of codes to a .php file and use require_once function to call it - eliminates the need to paste the code repetitively to all web pages | Change "" to your desire website URL)

<div id="fb-root"></div><script src=""></script><fb:comments href="<?=$_SERVER['REQUEST_URI']?>" num_posts="5" width="640"></fb:comments>

3. Add the following to <head> section (To allow moderation via Facebook - depending on user settings, change "adriancjy" to your own Facebook username | Go to

<meta property="fb:admins" content="adriancjy"/>

What you need to know as a beginner in photography ?
Type: Tips & Tricks Tags: Photography, Images, DSLR, Camera Source: Insane Work
Our partner company - who specializes in photography would like to share a few tips and tricks. Dean, one of the core member in the team, had the following saying :

1. LOVE your camera
No matter how small or big , cheap or expensive. the one that u own is the best for you in the meantime, so love it

2. Know your camera well
Remember where are buttons and settings menu located in your camera to save your time in taking complicated images

3. Be patient and learn the basic
Basics of photography are mostly about aperture, shutter speed , ISO , white balance and so on. if you are using DSLR make sure you know how to adjust all the aspect.

4. Remember in mind every object is beautiful
You are the one who judge it : trust your feeling and get the best angle that you think its good 

5. Always share with the people around you
Ask for their opinion. especially from the expert.

6. Camera brand is not the most important aspect
But it sure will change the way you learn. sharing information with similar brand's user will help improve faster

Keep trying ! the more you take a shot , the better you know the camera, the better images that you will produce.


What our clients think about us ?

“I tried to get our website Manager to sort out the SEO services i.e. including H1 Tags and advising us with the right keywords and meta tags but they just felt it was too much work. I am so glad that spoke the same IT language and handled all our SEO services in such a short time. I wish to take the opportunity to thank for doing such a great job. Really appreciate your services.”
Geraldine Buck, Business Owner, Apex Solutions PL - Perth, Australia (May 2013)

“I oversee Adrian's work from the initial literature review on SEO techniques, first proposal for the project in AIS, iterative and incremental implementation, testing, reporting, and final presentation. During the process I observed that Adrian is very professional. He is not only highly motivated, but also very smart, capable, and disciplined. He also has a sunny smile all the time which makes all the people around him feel happy. ”
Dr Jinglan Zhang, Senior Lecturer, Queensland University of Technology (November 2012) (Download the official document as proof of reference)

“Adrian is a diligent student who brings innovativeness and energy into the classroom. Adrian also displays an enormous enthusiasm to any environment he engages in. It is a privilege to have been his tutor.”
Matthew S (Certified Master Time Line Therapy™ Practitioner), Tutor, Queensland University of Technology (January 2013)

“I would highly recommend Adrian Chow. If his performance in my class is any indication of how he would perform in your organisation. Adrian will be a positive addition to your organization. ”
Dr Ayon Chakraborty, Post Doctoral Research Fellow, Queensland University of Technology (January 2013) (Download the official document as proof of reference)

“Adrian received compliments from all stakeholders for his competency, attitude, and achievements. Our feedback on his performance was positive from start to finish of the project. His final grade has yet to be notified but he performed well both academically and in a commercial setting. Adrian was a pleasure to work with at all times and demonstrated the knowledge, skill level and professional attitude required to successfully complete such a SEO project to a high standard. ”
Graham Willet, Director,
CEED Program Queensland (November 2012) (Download the official document as proof of reference)

“Had a pleasure to work with Adrian in 2012. Adrian joined our existing team as a Project Leader for a challenging on-stie SEO. The task was completed successfully and on time. Looking forward for a opportunity to work with Adrian once again.”
Valeria Orlingis, Production Manager of Residential Electrolysers,
Australian Innovative Systems Pty Ltd (November 2012)

“... has been optimizing our Company's web site for search engine (so when someone searches for water disinfection our web site is one of the first in the search results) which delivered great results and real value for money. Adrian is an IT expert in web development & optimization with an outstanding presentation, communication, project planning and project management skills. ”
Alexander Volobuev, Production Manager of Commercial Electrolysers, Australian Innovative Systems Pty Ltd (November 2012)

“Brolga Project worked with Adrian in the first half of 2012, where he helped develop a website for a searchable database of students who are looking for work in rural and regional Australia. Adrian assisted by helping manage the team of four other Information Technology students, working alongside Brolga Project administration.
Without doubt Adrian 'knows his stuff'. He is never short of an authoritive and informed answer for any question, and his promptness and professionalism when replying to emails really has to be seen to be believed – it is almost instant.”

Richard Cowley, Founder (Manager), The Brolga Project (June 2012) (Download the official document as proof of reference)

“Adrian has proven himself working on our account through Website Solutions, where the work scope involves revamps and regular updates of three corporate websites. Adrian's ability and work meets our high standards and expectations. We can rely on Adrian to carry out his work professionally and quickly. He has a good attitude, is reliable and is often proactive in handling the needs of our account, which is much appreciated. ”
Vanessa Loong, Group Corporate Affairs, Hap Seng Management Services Sdn Bhd (March 2012)

“Adrian is one guy who is so passionate in what he does, i think he works around the clock and he even replies my emails when he's on a holiday!! I appreciate your fast turn-around time in replying my queries and that put me in assurance that things are in good hands. Thanks for handling the hosting migration of my website, and making sure that everything is transfered completely. Also for paying attention to the little minute details that most hosting companies would have just ignored. I have used other hosting companies before and nothing beats Adrian's customer service, he knows what he's doing and he gets things done on time!! ”
Sher Li Heng, Business Development Manager, People Coaching Works S/B (February 2012)

“I saw JFook's fan page said, Web Solution helped him with his blog skin and hosting, so I checked out the website and I thought, they could help me with my blog! I must say,help was fast! Very efficient! The team led by Adrian was awesomem my blog is back to normal and I am so happy. I would definitely spread the word on Web Solution. ”
Anita Joyce, A Very Happy Blogger, ​babybloom27.blogspot.​com

“We are impressed with the simplicity in design your firm implemented on to our hotel website, the pictures were far better looking on the web rather those we provided. too has a great team behind and of course everything was so systematic and simple with the new Manager App -”
YL Chin, Business Development Manager, CKS Hotel Sdn Bhd (September 2012)

“The service, Email Blasting Services [Consultation & Solution - SMTP Relay], We're satisfied with your service.  Thanks for such an efficient service! We appreciate the special support and rates rendered to an NGO like ours.”
Shu Yi Tan & Pei Shee Lee, Marketing and Communications, World Vision Malaysia (August 2012)

“All my problem had been solve for asp hosting.You supported me out of your job scope which was only PHP and Linux. I appreciate it. Thanks ”
KS Cho, Partners,

“Adrian works as the project manager, to deal with our customers. In each web maintenance request sent by the customer, Adrian tries to understand the requirement and then start to work on the changes. Cost estimation will be given to customer and follow up has to be done. Adrian handles it professionally, quick and in time. You may read on our website to know more about Adrian. He does write up too for our website on technological news and keeps our customers updated to what is happening in the IT world. Customers enjoy working with him and as his supervisor, we have confident in him”
EarnPin, Founder, Website Solution Sdn Bhd (October 2011) (Download the official document as proof of reference)

"Superb! The quality of work and attention to detail both Adrian and his team displayed throughout the entire design process, was extremely impressive. Their ability to create a professional and cleanliness website from a bunch of text we gave them was especially impressive."
Peter, Founder of KCComp Networking (November 2009)

"Adrian is very easy and straightforward to work with. He solves problems very fast and he listens to the client's needs. He is also a very good communicator, conversations with him are very clear and transparent. I am very happy with his work."
Jenny Kok, Founder of (January 2011)

" Web Design Services was hired by Metro Optical Group (MOG) on a project based web-design in designing our corporate webpage recently. The webpage was successfully launched at early September 2009 … responsible from drafting to the launching of the webpage entirely. Besides getting the content and visuals from MOG, he has sourced out numerous other inputs and ideas in making the webpage interesting and exciting. … performed his work exceptionally at all times. He was an idea giving person; proposes great many things to make the webpage functional and user-friendly. He is prompting in getting things done at given time frame, not to mention his follow-up was great. … is a person who can get things done and delivers with results. It is with great pleasure that I highly recommend Adrian for the position for which he applies."
Grace Gan, General Manager of MOG Eyewear (September 2009)

" has been one of my frequent visiting blog and a friend that learn that he does quite a well website design at reasonable price based on his portfolios and testimonials. is a very enthusiastic web design firm despite being freelance and new in the market. Being friendly is also a plus point as we can negotiate and exchange ideas. By just one meet up which is more than essential to them, they are fast in bringing up the website layout and a draft within a day. This reflects its efficiency and speed in delivering what is promised. "
Jun Fook, Web Master of Golden Key Universiti Putra Malaysia (UPM)

“Thanks Adrian, your idea for using images as alternatives is good. You do think differently. ”
Nicholas Stone, Founder ofNS Designs (September 2010)

“Hello , this is the comment on the hosting and migration service you guys provided to get out from my previous tricky and not reliable hosting !! The previous instructions given wasn’t really straight forward as I’m new in this . Personal assistance arrived promptly . Help was really useful as I got everything done in a few hours to get my site migrated and back live . Communication was not a problem at all . Everything went very well and smooth. Thank you Adrian !.”
YinShi, Blog Owner, (August 2010)

“All looks good, simple and straight forward. Looking forward to our next attempt.”
Aasimudin Shamaan, M. Director, OGP-Nova (January 2010)

“Adrian, you are super fast and thanks for everything. Web hosting is ready and you are great. Fast support!”
Loo FS, Blog Owner,

“I feel lucky because I still have friends such as Adrian-The owner of to guide me a little on the blog. Seriously, I am not that pro in editing the existing template that you can download.Million thanks to him. ”
Nic Chin, Debater / Webmaster, UTHM Chinese Debate Team